PROFILE
Key strengths: Customer focus, project planning, resource management, training and presentations, problem resolution, analysis, technically savvy, creative, organized, resourceful, documentation, fluent in Russian, proven track record in achieving objectives, and a passion for resolving challenges.

Technical environment: Any Microsoft OS (XP, 2000, 2003, 98, etc.), Macintosh, Unix, DocuShare, Lotus Notes, Informa, MySQL, HTML, Adobe, Microsoft Office (Excel, Word, Access, PowerPoint, Outlook, Explorer), MS Project, Visio, Firefox, POS, Relational Database Management Systems, VBA, Barcoding, etc.

PROFESSIONAL EXPERIENCE
The DATA Group of Companies
DMS Administrator (June 2005 – November 2005)
• Responsible for provision of customer service to variety of high profile accounts
• Administration of warehouse and inventory management relational database
• Commitment to single call accountability
• Promotion of new and underutilized products and services
• Mentoring/coaching junior team members
• Technical support on front office applications
• Provision of regular and ad hoc reporting to Sales and Management
• Building long-term customer relationships
• Month-end billing

Document Analyst (March 2003 – June 2005)
• Analysis and documentation of workflow processes
• Streamline and automation of routine or manual activities
• Supplied District Sales Manager with key performance indicator reporting and analysis
• Collaborated on preparation of sales presentations
• Analysis of document management and activity reports
• Design, develop, implement, train, support users in office automation solutions
• Provide Microsoft Excel, Word, PowerPoint, Access training to internal users
• Leading teams in implementation of office automation technology
• Forms design
• Preparation of pricing and print project co-ordination

Product Research and Supply Inc.
Owner (August 2002 - Present)
• Serving manufacturing private sector.
• Business analysis, planning, development, design of AS 9100 and ISO 9000 compliant back office management systems.
• Provide OHSA, MS Office, AS 9100 and ISO 9000 training and support.
• Office automation by improving usability of unfriendly mainframe reports, and automation of routine, repetitive, or lengthy manual processes.
• Conduct quality support audits.
• Design and present PowerPoint led training, system documentation and virtual user-managed instruction.

Xerox Canada Ltd. (December 1998 – September 2001)
Business Process Specialist, Xerox Business Services
• Supported Sales Team with specific project based analysis of customers’ current states.
• Led sales teams through project planning, managing and executing studies and helping develop recommendations to their customers
• Collaborated with subject matter experts, analyzed and presented findings to internal teams and customers
• Collaborated on responses to customer RFPs and RFIs
• Standardized project methodology to ensure consistently accurate results

Account Specialist, Xerox Business Services Bell Canada Site
• Managed resource planning and supply for Bell Canada’s promotional items. Key functions included: Customer service, supplier management, purchasing, inventory control, shipping and receiving, warehousing, billing and invoice reconciliation, development and promotion of new product lines, special projects.
• Received 17 Customer Hero Awards
• Increased profit center revenue by 300%
• Improved supplier responsiveness through application of QC measures
• Developed internal procedures to facilitate consistent service level delivery

PG Communications (May 1998 – December 1998)
Project Manager
• Ensured accurate and timely client graphic design and print project delivery.
• Administered several relational databases on behalf of our largest client.
• Attended press proofs to ensure accurate content and acceptable output quality.
• Prepared several comprehensive database user guides

VOLUNTEER WORK
• President, Ontario Chapter - The Canadian Society of Environmental Biologists, (2002-2004)
• Director - Peel Condominium Corporation No. 625 (2000 – 2003)
• Marketing Manager, Promotional Items - duMaurier Downtown Jazz Festival. (1998)

INTERNSHIPS
• Customer Service Representative – St. Joseph Printing, (1997 – 1998)
• Estimator – Simpson Screen Print and Lithography, (1997)

EDUCATION
• Bachelor of Technology (1998) – Graphic Communications Management - Ryerson Polytechnic University, Toronto
• Certificate – Commercial Arts (1993) - George Brown College, Toronto

ADDITIONAL POST DEGREE STUDIES
• Microsoft Access (January, 2004)
• Consultant Sales, Wilson Learning (March, 2003)
• Self-Employment Start-up, MBEC (October, 2002)
• Business-to-Business Marketing, Ryerson (December, 2001)
• Managerial Team Leadership, Xerox (May, 2001)
• Competitive Intelligence, Xerox (April, 2001)
• Sales Processes Training Program, Xerox (February, 2001)
• Office Document Assessment, Xerox (July, 2000)
• Achieving Service Excellence & Quality, Xerox (March, 2000)
• Interpersonal Communications in Management, Ryerson (March, 1999)

REFERENCES
Available upon request.

We are a service provider to small and medium size business.

PRAS works with you or your consultant to automate many of the off-line requirements of ISO 9000:2000, AS 9100, ISO 13485, and QS 9000.

We plan, develop, and implement your quality control compliant system, to audit ready status.